Categories > Technical / Documents Writing Category:

 

 Writing Effective Maintenance Procedures

 

Program Duration

:

5 Days

Program Date

:

 10-14 July,2010

Program Location

:

Cairo, Egypt

Program Fees

:

US$2950/Per Person

 

PROGRAM OBJECTIVES:

  • Procedures that follow a consistent format are easier to use; in this course you will discover the procedure format that works best for your site

  • Procedures must be written from the workers' perspective to ensure that the procedures will be used correctly and understood; in this course you will learn how to write for your audience

  • Clear, concise, and accurate procedures will help you improve the overall safety and efficiency of your maintenance activities

  • Learn what resources may be required to perform a revalidation and how to best use them

PROGRAM OUTLINES:

Introduction: What Is an Effective Procedure?
Workshop: Writing Effective Instructions
Types and Organization of Maintenance Procedures

  • Overview of regulatory requirements
  • Preventive procedures vs. repair procedures
  • How the structure of the maintenance organization affects procedure organization
  • How/where/by whom will the procedures be used?

Gathering Information for a Procedure

  • The three "islands" of information
  • Scope of the procedure
  • Knowledge, training, and certification requirements
  • Main steps, substeps, details, hazards, and precautions
  • Workshop: Performing a task analysis

Formatting the Procedures

  • Document control features — headers and footers
  • Introductory items — procedure titles, sections, and section titles
  • Step-by-step formats
  • Work documentation features
  • Discussion: Which format(s) are right for your facility?

Writing Step-by-Step Instructions

  • 10 rules for writing the most effective instructions
  • Workshop: Improving a set of step-by-step instructions

Addressing Potential Deviations from the Standard Procedures

  • Identifying deviations that may occur, including:
    • Errors of omission
    • Errors of commission
  • Defining procedural boundaries using:
    • Conditional statements
    • Warnings and cautions
  • Workshop: Creating a procedure from the task analysis information

Verifying/Validating the Procedures
Developing Your Plan of Action