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Program
Objectives:
Locating and Capturing Knowledge
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recognize the value of locating
and capturing the knowledge in your organization.
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identify methods for collecting
knowledge within an organization.
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identify methods of making
tacit knowledge explicit.
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apply steps for cataloging
knowledge in a business setting.
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sequence the steps in
maintaining knowledge repositories.
About Knowledge Sharing
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recognize benefits of knowing
how to share knowledge.
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identify criteria to review
before sharing knowledge.
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analyze business scenarios to
determine if the criteria for knowledge sharing have been
successfully reviewed.
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match methods of knowledge
sharing with examples of those methods.
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analyze business scenarios to
determine the best method for knowledge sharing.
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apply methods to overcome common barriers to knowledge sharing in a
business setting.
Just Share It
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recognize the importance of
sharing knowledge.
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match key elements to integrate
in a knowledge-transfer system to examples of those elements.
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match types of knowledge-sharing
tools with examples of those tools.
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analyze business scenarios to
determine the best approach for knowledge sharing.
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identify methods for measuring usage of a knowledge-management
system.
Leveraging Knowledge to Success
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recognize benefits of leveraging
knowledge.
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analyze a given business scenario to
determine if shared knowledge has been successfully leveraged.
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analyze a given business scenario to
determine if shared knowledge has been successfully expanded.
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calculate the return on
investing in knowledge management for specific business scenarios.
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