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Problem Solving and Decision Making Performance

Program  Outlines:   Introductions, objectives, agenda Learning Style Inventory Scoring and interpretation Practical application in problem solving Define a “problem” Describe the “ideal” problem solver Identify the types of problems encountered The Problem Solving Model Define the problem Perception Definition Analysis Generate alternatives Brainstorming Checkerboard Adapt or build on the past Evaluate options Criteria checkerboard   Evaluate options Sort by category Rank order Advantages/disadvantages Pros/cons What I like Select the final solution Consensus Straw voting Multi-voting Negative voting Revisiting earlier Problem-Solving Outcomes Win/lose Lose/lose Win/win Other problem solving techniques Legitimize problems Best/worst/most probable Problems as Given/Problems as Understood Is/Is not Diagram/Fishbone Basic Questions Break into components Force field analysis Ask an expert Types of Decisions Autocratic Consultative Group Guidelines for making good decisions Making bad decisions Evaluations