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program Outlines:
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Introductions,
Learning objectives and Agenda
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Personal Best, Professional Best
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You and your self-esteem
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First impressions
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What are your supervisor/manager values
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Planning and prioritizing
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Working as a Team
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The team of two
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The office team
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Taking Control of Communication
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Probing
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The Written Word
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Dealing with criticism
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Managing other people’s anger
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Problem-solving in the Workplace
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