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Program
Objectives:
Understanding Anger
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recognize
the benefits of understanding anger.
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match the steps of the anger process to examples.
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identify examples of the causes of anger.
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identify the types of anger.
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match the types of anger to examples of each.
Tackling
Anger at Its Roots
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identify
the benefits of understanding how to address anger at its roots.
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identify examples of ways to manage anger-causing stress.
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match techniques for taking control of anger to examples.
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identify the techniques for changing angry behavior to assertive
behavior.
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manage angry behavior appropriately in a business scenario.
Encountering Angry People
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identify
the benefits of knowing how to handle an angry person.
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identify examples of how to help a person deal with anger.
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respond appropriately to help an angry person deal with anger in a
specific business scenario.
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identify examples of methods for responding to an angry person.
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respond appropriately to an angry person in a given scenario.
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match behavior that is appropriate during an argument to examples.
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employ appropriate behavior during an argument in a business
scenario.
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