EFFECTIVE TELEPHONE TECHNIQUES

 

 
 
Program Objectives:

In today's job market employers call candidates at all times and on all days. You may receive a call from a company at 8:00 pm during the week or even on the weekend. Here are some ideas on how to prepare for the call coming from the employer.

  • Have your job search files available. If you are caught off guard, ask the employer to hold for a minute while you change rooms or phones. This will give you a minute to locate your job search paperwork and collect your thoughts.
  • Have a message pad ready, complete with guidelines in case you are not the one who answers the phone. Communicate with your family members what information they need to record.
  • Do not have small children answer the phone.
  • Have a professional outgoing message on your answering machine/service