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Introductions, Learning objectives and Agenda
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Personal Best, Professional Best
-
First
impressions
-
What
are your supervisor/manager values
-
Planning and prioritizing
-
Working
as a Team
-
The
office team
-
Taking
Control of Communication
-
Barriers
to communication
-
Questioning
techniques
-
The
Written Word
-
The
four C’s of communication
-
Reconnect
-
Dealing
with Difficult People
-
Dealing
with criticism
-
Managing other people’s anger
-
Connecting with People
-
Problem-solving in the Workplace
-
Stress
Options you can use right now
-
Suggested Reading List
