E-Learning > Management Category

 

Conflict Resolution Getting

 Along In The Workplace

 

 

Program Outlines:

  • Defining Conflict

  • Types of Conflict

  • Open Conflict vs. Hidden Conflict

  • Spontaneous and Reflective Action

  • Johari Windows

  • Stages of Conflict

  • Conflict Resolution Style Questionnaire

  • The Role of Communication in Conflict Resolution

  • Active Listening

  • Paraphrasing

  • Powerful Questions

  • Body Language

  • Seven Steps to Ironing Things Out

  • The Conflict/Opportunity Test

  • Conflict and its Resolution

  • Facilitating Conflict

  • Setting Norms

  • Making Interventions