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Introduction and Course Overview
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What’s Missing in Telephone Communication?
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Who are your Customers?
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To Serve and Delight Questioning and Listening
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Asking the Right Questions
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Saying
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Sales by Phone
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Taking Staying Out of Voice Mail Jail
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Closing Down the Voice
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Cold and Warm
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Developing a Script
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Perfecting the Script Going Above and Beyond
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Handling Objections
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Closing the Sale
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Changes in the Customer
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Negotiation
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It's More Than Just a Phase.
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High Impact Moments
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Tips for Chatty Callers
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This is My Mentor, Roger
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Phone Tag and Getting the Call Back
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Dealing with Difficult
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Stress Busting
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News from Within
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Wrapping up
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Workshop Wrap-Up
