Categories > Tourism & Clubs Category:     Airline Service and Management        Program Duration : 5 Days Program Date : 05-09 May, 2012 Program Location : Cairo, Egypt Program Fees : US$ 3200/Per Person    PROGRAM OBJECTIVES: The purpose of this class is to study airline management and service, in-flight, or on the ground. These services or lack thereof relate to success or failure in the eyes of the consumer and hence in this turbulent industry. The course centers on case studies and guest speakers from major airlines. Each day brings a new chapter in aviation history as many "legacy" airlines approach bankruptcy and new carriers emerge. There are frequent changes in service, management structure, strategy, CEOs, size of aircraft, and stations (cities) served. The economics and service impacts of these changes are thoroughly examined. The old model of airline management is broken. The new paradigm is based upon low cost domestic carriers that deliver passengers to destinations with seamless service. Internationally, incomparable, overwhelmingly excellent or novel service is critical. A field trip to a New York City airline command center and a visit to an airline catering company are required PROGRAM OUTLINES: Understand the evolution of the threat against aviation and the need for effective counter measures Describe the minimum legislative requirements needed to establish a coordinated civil aviation security program Use the appropriate reference documentation to assist in the implementation of security program and procedures Recognize the basic measures applied to ensure protection of civil aviation Participate in the development and implementation of appropriate Contingency Plans Manage the airline response to security incidents or major security emergencies Implement a quality control programme through regular testing and exercising of plans and procedures Understand the implications of security on design of new facilities Implement a Human Resource Management scheme to ensure standards of implementation of security measures are maintained implement the relevant contents of an Airline Security Program   WHO SHOULD ATTEND?   Selected airline staff at supervisory or management level within the company who are either responsible for the implementation of security measures or are required to be aware of such measures